Q: How do I place an order?
A: You can place your order via our website under our Products Page. One of our customer service representatives will contact you within 24 hours to confirm and review your order. You may also place an order by calling us at 760.360.2333. Your credit card will not be charged until 48 hours prior to your arrival.
Q: Is there a minimum number of days required for rental?
A: No, however there is a $75 minimum rental charge for all orders.
Q: How far in advance should I make a reservation?
A: While we do our best to accommodate each reservation, your order is subject to equipment availability. It is best to place your order as early as possible.
Q: Do you install car seats?
A: No, we are not authorized to install car seats. However, equipment manuals are available upon request and you may also visit a local fire station and they will assist you with installation.
Q: May I pick up the equipment myself?
A: No, in order to ensure quality service, we must deliver and pick-up the equipment ourselves.
Q: Can you deliver to the airport?
A: We can deliver car seats to the to the car rental agencies located at the Palm Springs Airport. We cannot deliver other equipment directly to the airport due to FAA security policy. Please note: if you require a delivery or pick-up to an additional location (i.e. to your hotel) for other equipment (crib, etc.) there is an additional delivery fee of $10.00 that will be added to your order.
Q: What if I am not satisfied with my order?
A: We strive for customer satisfaction. If you are not satisfied, please contact us and we will be happy to offer you a replacement. We will deliver the item as soon as possible so you can continue to enjoy your visit to the Coachella Valley.
Q: Is there a delivery charge?
A: Yes, please visit our Products Page for more information.
Q: Are your products safe & clean?
A; You can rest easy knowing that our equipment is Juvenile Product Manufacturer Association (JPMA) certified. Our equipment is sanitized and inspected for safety before and after each rental period. In addition, we register each product with the manufacturer and are notified of any product recalls.
Q: What forms of payment do you accept?
A: We currently accept Debit Cards, Visa and Mastercard. A credit card is required to hold the reservation. Your credit card will be charged 48 hours prior to delivery.
Q: What time and days do you deliver?
A: We strive to accommodate your travel needs and offer delivery and pick-up seven days a week.
Q: What is your cancellation policy?
A: You may cancel your order up to 48 hours of your scheduled delivery date to avoid any charge to your credit card. Any cancellations received after this grace period will result in a 50% charge of your order to the provided credit card.
Q: If I realize I need additional items after you have delivered, is there a second delivery charge to the same location?
A: We understand that unexpected items may be needed after you arrive and we will do our best to accommodate any additional deliveries, however, please note a delivery fee will be applied to all orders needing a second delivery, regardless of location.
Q: Do you offer same day delivery?
A: While we recommend placing your order as soon as possible to ensure availability of equipment, you may call our office at 760.360.2333 for same day delivery. A customer service representative will be able to verify if the equipment is available and schedule a time for delivery. Please note there is a rush fee of $15.00 for any same-day deliveries.